Frequently Asked Questions
Everything you need to know about shopping with Kimti
What shipping methods do you offer and how long does it take?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days depending on your location.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. Please visit our returns portal to initiate a request.
How can I track my order once it has been placed?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
Kimti accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are the products on Kimti authentic and high quality?
Absolutely. We pride ourselves on sourcing only genuine, high-quality retail goods. Each product undergoes a quality check before being listed on our store.
Do you offer international shipping?
Currently, we ship to select countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout based on the destination.